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Frequently Asked Questions


Here at Buddy Heilig & Sons Electrical Services, customer service is our first priority and we are more than happy to help you with any electrical issues you might have, but we offer the answers to some of our most frequently asked questions to help you better maintain your electrical system and identify common issues as part of our ongoing effort to provide the best possible customer service to our customers.

Q: ONE OF MY CIRCUIT BREAKERS TRIPPED. IS IT DANGEROUS? 

Tripping breakers are usually the result of an overloaded circuit, which isn't a danger in itself. We recommend if that is the case, that you try running fewer appliances on the circuit, which should fix the problem. If, however, an overloaded circuit is not the source of your breaker tripping, you might be dealing with something more serious like a short, defective wire or device, in which case we recommend you call a qualified electrician without delay.


Q: I NEED TO REPLACE A BREAKER, BUT I DON'T KNOW WHAT KIND IT IS. ARE THEY ALL THE SAME?

No. The easiest way is to bring the old breaker with you to ensure you buy the correct size and manufacturer of the breaker. If you do not have the old breaker, your panel manufacturer's name might allow us to find the right kind of breaker.


Q: CAN I INSTALL A LARGER BREAKER OR FUSE TO PREVENT TRIPPING?

No. Fuses and breakers are designed to trip when the charge reaches a certain level in order to protect both your appliances and your safety. Increasing the size of the fuse of breaker is actually more dangerous.


Q: WHAT IS A GFCI RECEPTACLE AND WHY DO I NEED IT?

GFCI stands for Ground Fault Circuit Interrupter. GFCI protection is required by the National Electric Code® in kitchens, bathrooms, garages and outdoors. These special devices detect potential ground faults, which could possibly be fatal. They are required in locations that are more likely to make contact with water, so replacing them with standard receptacles is both unsafe and in violation of the NEC®.


Q: WHAT DO THE BUTTONS ON A GFCI RECEPTACLE DO?

Most GFCI receptacles have two buttons on the face of the device that are used to regularly check the functionality of the device. The first button is usually black and is the "Test" button. If you press this button, the device and all devices on that circuit should deactivate. If this is not the case, the device is most likely defective. The second button is usually red and is the "Reset" button. Once the device has deactivated, press the reset button to restore power. If the device does not reset, it is most likely defective. 


Q: CAN I REPLACE A HANGING LIGHT FIXTURE WITH A CEILING FAN?


In most cases, no. Ceiling fans require a certain type of mounting box that is rated to support the weight and torque of the fan. These boxes have extra bracing while most other ceiling boxes don't. Additionally, the wiring to the box may not be sufficient for your new ceiling fan. If your fan has a light kit that you want switched independently from the fan, you will need an additional wire going to the fan.


Q: WHY ARE MY NEW LED OR CFL LIGHT BULBS FLICKERING WHEN I DIM THEM?

There are a variety of factors that can cause brand new LED of CFL lights to flicker. Most commonly, the issue lies within the light bulb itself. You need to have dimmable bulbs in order to use them on a dimmer switch. Dimmable bulbs are marked as dimmable on the packaging. If that does not solve the problem, there is most likely an issue with the dimmer switch. Believe it or not, only certain dimmers are designed to work with LED and CFL lights. If you are experiencing this problem, give us a call! We would be happy to help you find the right dimmer/bulb combination for your needs.